Frequently Asked Questions
How long will my order take to arrive?
Orders are processed within 1–2 business days. Delivery usually takes 7–15 business days depending on the destination. Full estimates are on our Shipping Policy page.
Do you ship internationally?
Yes. We ship to the United States, Canada, Australia and most other countries. Some remote destinations may take longer.
What payment methods do you accept?
We accept PayPal and all major credit/debit cards (Visa, Mastercard, American Express) processed securely by Stripe. We never see or store your card details.
Can I return an item?
Yes — unused items in original packaging can be returned within 30 days of delivery. See our Return Policy for the full process.
Will I have to pay customs duties?
International orders may be subject to import duties or taxes set by your country. These are the buyer’s responsibility and are not included in our prices.
How do I track my order?
A tracking number is emailed to you as soon as your parcel ships. If you have not received it, contact [email protected].
What if my item arrives damaged?
Send us a photo within 7 days of delivery and we will replace or refund it at no cost to you.